We got a new roof last summer and recently discovered an area where it was leaking. The company fixed it for no charge, but I was so irritated. I had this ugly thought: “This is your job, you do it every day, how can you make this kind of mistake?”
And then I remembered the collosal error I overlooked while proofing an important message at work this month. Our CEO very easily could’ve responded with: “This is your job, you do it every day, how can you make this kind of mistake?”
Lesson: We’re all human and we all make mistakes. It’s how we learn, and we all deserve grace.